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FAQ

What are your hours?

7:30 AM - 5:30 PM (by appointment only)

How do I make a reservation?

Call us @ 435.571.0445, or use the reservations tab on menu above, or make a tour appointment.

Do you meet with my pets and myself prior to their stay?

Yes—all new guests consult with a member of our staff. We give your dog a short exam to make sure your
dog is coming in happy and healthy. We will also ask you some general questions so that we can get
to know our guests a little bit better.

All day care dogs are also given a temperament test in which we make sure your dog is ready to socialize
with our other guests in the day care areas. Day care dogs will be grouped into play areas that best match
their size, temperament, and play style.

What if I just want my dog to remain in the Resort Suite during the day?

No problem! Regardless of the reason, guests may remain in one of our suites during the day and will be well taken care of, including being taken out for three walks throughout the day.

What should I bring for my pets during their stay?

We provide beds, but you may bring your own. Feel free to bring blankets. Also, feel free to bring two toys
per dog and your dog’s favorite food and/or treats. It is our experience that dogs are very sensitive to
new food, so it is our recommendation that you bring the food they are used to eating.
Of course, we carry our own food in case you forget!

What are your policies regarding dogs from the same family?

We will always keep dogs from the same household together, unless otherwise instructed. It is our
experience that dogs from the same family like to remain together throughout their stay, whether in the
play areas or in the same suites.

Also, we offer lower rates when more dogs in the same family stay with us.

May I bring my dog’s bed and bowls?

You may bring your own dog beds and bowls, but we can’t guarantee their condition upon checkout.

How often will you feed my dog?

Unless otherwise instructed, we feed our Resort boarding guests twice a day, at 8:00 AM and at 3:00 PM.
Day care guests are fed according to your instructions.

Will you give my dogs their medications?

We can give most forms of medication as specified. Please make sure all medications are clearly labeled
and dosage instructions are included.

What are your payment and pick-up policies?

We accept all major credit cards and cash. Payment is due upon checkout. If payment is not made, pets will be held until payment can be made. We will NOT release any dog to anyone other than the owner unless specifically authorized by the owner upon check-in. Payment still must be made upon checkout and any individuals picking up pets and who not the registered owner must show ID.

Is your facility secure?

Yes. We have on-site staff 24/7, 365 days a year. Rest assured, your pets' comfort, safety and care
are our number one priority!

What happens in case of an emergency?

In the event that we need to discuss something with you, we will call immediately unless instructed
otherwise. We have an open approach to handling all situations and are committed to ensuring that you
and your pets enjoy a memorable experience with us. In the event that medical assistance is needed,
we are associated with Park City Animal Clinic which is capable of performing any surgical or non-surgical
procedure. We also can transport your pet to your preferred veterinarian should the situation allow us to do so;
please let us know if you have a preferred veterinarian upon check-in.

Location

Find us on the map

Office Hours

Our Regular Schedule

Monday:

7:30 am-5:30 pm

(by appointment only)

Tuesday:

7:30 am-5:30 pm

(by appointment only)

Wednesday:

7:30 am-5:30 pm

(by appointment only)

Thursday:

7:30 am-5:30 pm

(by appointment only)

Friday:

7:30 am-5:30 pm

(by appointment only)

Saturday:

7:30 am-5:30 pm

(by appointment only)

Sunday:

7:30 am-5:30 pm

(by appointment only)

  • "I would never board my cat anywhere else! My cat is a Bengal who definitely has special needs. Dave and the team spoiled him absolutely rotten during his lengthy stay with them when we went on vacation. I had never boarded him in his life (he's 12), so I was nervous. Dave and the team took such great care of him, I simply couldn't believe how relaxed he was when I came to get him! Thanks for all you do!"
  • "My dog Charlie has been boarded twice for 5 days each time at the resort. We have been very happy with the service. He seems healthy and happy when we pick him up. The facility is very clean and the staff friendly and helpful. I highly recommend the resort."